Understanding the technical jargon behind UAE mobile services
The mobile industry is filled with technical terms, acronyms, and concepts that can be confusing to navigate. This comprehensive glossary explains the key terminology relevant to mobile connectivity in the UAE, helping you make more informed decisions about your mobile services.
Terms are organized alphabetically within categories for easy reference. If you have questions about any terms not included here, don't hesitate to contact us for clarification.
Terms related to mobile network infrastructure and technologies
The second generation of mobile network technology, primarily used for voice calls and SMS. In the UAE, 2G networks are being phased out, with complete shutdown expected by 2025.
The third generation of mobile technology that introduced mobile internet access, video calls, and mobile TV. While still operational in the UAE, 3G is gradually being superseded by newer technologies.
The fourth generation of mobile technology, offering significantly faster data speeds than 3G. LTE is the technical standard that delivers 4G capabilities. In the UAE, 4G networks typically provide download speeds of 20-100 Mbps.
The fifth generation of mobile network technology, offering significantly faster speeds, lower latency, and greater capacity than previous generations. In the UAE, 5G networks provide download speeds of up to 1.5 Gbps in optimal conditions.
The amount of data that can be transmitted over a network connection in a given amount of time, typically measured in bits per second (bps), kilobits per second (Kbps), megabits per second (Mbps), or gigabits per second (Gbps).
The geographical area where a mobile network provider offers service. In the UAE, urban areas typically have excellent coverage, while some remote desert or mountainous regions may have limited service.
The rate at which data can be downloaded or uploaded through a mobile connection, typically measured in Mbps (megabits per second). UAE networks offer varying speeds depending on technology (3G/4G/5G) and location.
The time delay between sending and receiving data over a network, typically measured in milliseconds (ms). Lower latency results in more responsive connections. 5G networks in the UAE typically offer latency under 20ms.
Occurs when a network has more traffic than it can handle, resulting in slower speeds or connection issues. This can happen in crowded areas or during peak usage times.
Technology that allows voice calls to be carried over 4G LTE networks rather than the traditional circuit-switched voice network. VoLTE offers clearer call quality and faster call connection times, and is widely available in the UAE.
A feature that allows you to make and receive calls and text messages over a Wi-Fi connection instead of using the cellular network. This is useful in areas with poor cellular coverage but good Wi-Fi.
Terms related to SIM cards, mobile devices, and connectivity hardware
A mobile phone that can hold two SIM cards, allowing you to use two different phone numbers or mobile service providers on the same device. Popular in the UAE for separating personal and business use.
A digital SIM that allows you to activate a cellular plan without using a physical SIM card. The SIM functionality is built directly into your device's hardware and can be programmed remotely.
A unique 15-digit code assigned to every mobile device. In the UAE, the IMEI is used for tracking lost or stolen phones and for registration in the TDRA database.
A locked device is restricted to work only with a specific network provider, while an unlocked device can work with any compatible carrier. Most devices sold directly by UAE operators are locked until fully paid for.
Different physical sizes of SIM cards. Nano SIM is the smallest and most common in modern devices, Micro SIM is slightly larger, and Standard SIM (now rarely used) is the largest.
A feature that allows your smartphone to share its mobile data connection with other devices via Wi-Fi. Also refers to dedicated devices that create a Wi-Fi network using mobile data.
Subscriber Identity Module card that contains information identifying a subscriber on a mobile network. In the UAE, SIM cards are linked to your identity documents (passport for tourists, Emirates ID for residents).
The process of linking your personal identification to your SIM card. In the UAE, all SIM cards must be properly registered with valid ID to comply with regulations.
Terms related to mobile service plans, pricing, and payment options
Additional services or features that can be purchased on top of your base mobile plan, such as extra data, international minutes, or entertainment subscriptions.
The amount of mobile internet data included in your plan, typically measured in gigabytes (GB). In the UAE, plans range from 1GB to unlimited data.
A feature that allows unused data from your monthly allowance to be carried forward to the next billing cycle. Several UAE operators offer this on select plans.
Guidelines that define reasonable use of "unlimited" services. In the UAE, unlimited data plans typically include FUP clauses that may reduce speeds after reaching certain thresholds.
A billing method where you pay for services after you've used them, typically on a monthly basis. Postpaid plans in the UAE usually require a UAE residence visa and Emirates ID.
A billing method where you pay for services in advance. Prepaid plans in the UAE are available to both residents and tourists with appropriate identification.
The practice of intentionally reducing internet speeds after a customer has reached a certain data threshold. Common in "unlimited" plans in the UAE after exceeding fair usage limits.
Adding credit to a prepaid mobile account. In the UAE, top-ups can be done through mobile apps, websites, ATMs, and at retail outlets.
A consumption tax placed on products and services. In the UAE, mobile services are subject to 5% VAT, which is typically shown separately on bills and receipts.
Terms related to using mobile services across international borders
The capability to make international calls directly from your mobile phone without operator assistance. In the UAE, IDD is typically included in postpaid plans but may require activation for prepaid plans.
A service that allows you to use your mobile phone while traveling outside your home network's coverage area, typically in another country. UAE operators offer various roaming packages for different regions.
Mobile internet data used while roaming internationally. Without a roaming package, data rates can be extremely expensive in the UAE (up to AED 30-50 per MB).
A prepaid bundle of services (data, minutes, SMS) for use while roaming internationally. UAE operators offer daily, weekly, and monthly roaming packages for different regions.
A digital SIM card specifically designed for travelers that can be installed alongside your primary SIM. Increasingly popular in the UAE as an alternative to traditional roaming.
Technology that creates a secure, encrypted connection over a less secure network. In the UAE, commercial VPN use is regulated, with certain applications requiring proper licensing.
Terms related to telecommunications regulations and compliance in the UAE
A service that allows you to keep your mobile number when switching between network operators. Available in the UAE since 2013, allowing customers to switch between Etisalat, Du, and Virgin Mobile.
The federal authority responsible for managing the telecommunications and information technology sectors in the UAE, including oversight of mobile operators.
The mandatory process of registering your personal identification with your SIM card. In the UAE, failure to properly register your SIM can result in service disconnection.
The process of verifying the identity of customers. In UAE mobile services, KYC is implemented through ID verification, facial recognition, and documentation checks.
A small regulatory fee applied to mobile services in the UAE. Currently set at 1% of the service charge and shown separately on bills.
A local government fee applied to mobile services in some emirates. Rates vary by location and are typically shown separately on bills.
If you're looking for a specific mobile connectivity term that isn't included in our glossary, please let us know. We continually update this resource based on customer questions.
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