Last updated: June 1, 2024
ConnectUAE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website connectuae.com (the "Website") or use our mobile connectivity services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services. By accessing the Website or using our Services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
We may collect personal information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products and Services, participate in activities on the Website, or otherwise contact us. The personal information we collect may include:
We may automatically collect certain non-personal information when you visit our Website or use our Services, including:
When you access our Services through a mobile device, we may collect device information such as your mobile device ID, model, manufacturer, and information about the location of your device. This information is used to ensure compatibility with our Services and improve your user experience.
We may collect information about you from third parties, such as mobile operators, business partners, and identity verification services, to provide and improve our Services and comply with UAE telecommunications regulations.
We may use the information we collect for various purposes, including:
We may share your information with business partners and third-party service providers who perform services on our behalf, such as:
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes sharing information with telecommunications regulatory authorities in the UAE as required by local regulations.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
We may disclose your personal information for any other purpose with your consent.
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. Our cookie consent banner allows you to customize your cookie preferences.
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For UAE mobile connectivity services, we are required by telecommunications regulations to retain certain subscriber information for specified periods.
When we no longer need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the Internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the information, including personal information, to the United Arab Emirates and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances by local law, particularly within the UAE's regulatory framework for telecommunications services.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
ConnectUAE
8 Isla Heights
Leanneshire, CV8 1LS
United Kingdom
Email: [email protected]
Phone: +44 571 736 1036